Refund policy

ALL SALES ARE FINAL
All items in this shop are digital products. Because digital files cannot be returned or “un‑downloaded,” we do not offer refunds, returns, exchanges, or cancellations on any digital purchases.

Please make sure your device and software support the file types listed before purchasing.

INSTANT DELIVERY
Your files are delivered instantly after checkout via email and download link.
If you don’t see the email, please check your spam or promotions folder.

EMAIL ACCURACY
Please double‑check that your email address is entered correctly at checkout. If the email is incorrect or does not exist, your download link may not be delivered.

ACCIDENTAL PURCHASES
Please review your order carefully before completing your purchase.
Since digital files are available immediately, we cannot cancel or refund accidental orders.

DOWNLOAD ISSUES
If you have trouble accessing your files, email us at annaraydesigns@gmail.com and we will gladly resend your download link or help you troubleshoot.

UNATHORIZED TRANSACTIONS & CHARGEBACKS
If a chargeback is filed, we provide the bank with:

• Proof of digital delivery
• Order details
• Our refund policy
• Product description showing it is a digital item
• Any communication history
  

Filing a chargeback for a valid digital purchase may result in being blocked from future orders.

BY PURCHASIGN FROM OUR SHOP, YOU AGREE TO THIS REFUND POLICY.